Customer Support Representative

Do you have a passion for establishing your network and providing elite customer support to the customers through a well-known company? Are you ready to join a fast-paced environment where learning opportunities are unmatchable due to your vital role in shaping the future of AI? Intento a fast-growing AI company founded by PhDs in this field, is looking for a talented Customer Support representative to join their team on a remote basis.

Job Details

Size: 1-50 Employees

Job Type: Full time

Job Industry: Information Technology and Science

Job Location: Rio Grande do Sul

Why Intento?

Intento is a dynamic company that is pushing the boundaries of artificial intelligence and they have got recognition from their industry which is information technology or Artificial intelligence and offers a unique opportunity;

Cutting Edge Environment:

The company provides a growing environment for its employees and you will gain a lot of experience and knowledge. Being a part of a growing firm opens the door to the possibility for employees to take part in the company’s growth directly.

Transparency

The work culture there is transparent where you will be informed about all the strategies that the company will make.

Responsibility

The job requires responsibility in every action you take. Enjoy the work environment where everyone will take responsibility for their work.

Tackling Real World Problems

Take action to encounter real-world problems and help the related companies by Fortune 500 companies.

The Invaluable Experience

The experience that you will get from your job is very rare. Experience in deploying AI solutions and networking with industry professionals.

The Role of The Customer Support Representative

Customer Champion
Exceeding Expectations
Ownership Matters
Technical Master
Knowledge Base Builder
Leadership Potential

Customer Champion

Be proactive with customer queries and engage with them with a welcoming attitude, try to resolve them as soon as possible, and let customers know about the details they need to know. The queries can be basic questions to complex queries. You will be assigned to check emails and do what it takes to ensure satisfaction to customers.

Exceeding Expectations

You must deliver results in such a manner that it exceeds customer’s expectations. Be the champion at providing customer service.

Ownership Matters

Take proactive ownership of customer needs by following up on tickets, escalating issues internally when necessary, and ensuring resolutions are documented

Technical Master

Be a master at troubleshooting problems by identifying them, documenting them, and then efficiently solving those technical problems, helping the developing team to solve bugs whether internal or external.

Knowledge Base Builder

Make sure you will put your efforts into creating a knowledge base comprehensively and maintain it externally and internally. This will help future customer support specialists and future interactions with customers that will of course save time, effort, and repetition.

Leadership Potential

Show that you have leadership qualities and take initiative in solving difficult problems arising in a technical department that also includes the smooth transaction of information to the developing team.

The Ideal Candidate

The ideal candidate for this job must have the following skills/talents;

Must be fluent in English language with great written and oral communication skills. Having a hold over the English language is the only way you can communicate in detail with the customer and truly help them.
3+ year of experience is required in the same field, technical support, QA or customer support technical role. Having experience in the IT sector is required that too in US or EU markets.
Make sure you are experienced in localozation and local industries, must have a background in computational linguistics is an advantage.
The person must have strong sense of learning and fast learning skills, this will help you thrive in dynamic environment.
Also maintain an approach that is customer oriented and client satisfaction should be prioritized.

How To Apply

Apply with glassdoor by submitting your cv and cover letter.