Customer Support Associate In Brazil

Company Name: Wise

Country: Sao Paulo, Brazil

Job Title: Customer Support Associate

Language Required: Portuguese and English

Wise is one of the leading companies in the money transfer game and offers a new and user-friendly platform for its users and businesses to send and receive money on an international level. Wise is looking for enthusiastic and eager-to-learn customer-centric individuals to join their team in Sao Paulo Brazil to help them enhance their customer support.

Wise is providing a new and quick way for people to move their money all over the world. The mission behind Wise Plan is to create a transparent, clean, and efficient financial system that helps everyone attached to it. They are offering competitive exchange rates with low fees and a user-friendly experience with their customer support team. They are making money transfers internationally easier and more affordable than ever before.

Job Role

As a customer support associate at WISE, you will have responsibilities and they are mentioned below;

You must perform a world-class job at WISE and with that means the customers are getting the world-class customer service from multiple channels like email, phones or even chat system that is available at WISE.
Make sure that the customers are getting satisfied and you must master yourself in this skill. If you are able to do something extra for the customer within the domain of your duties, do not hesitate to do it. Help them with understanding WISE financial system; this will help them with the knowledge of how their money will be transferred through WISE.
Use your strong communication and interpersonal skills to help customers and explain hard financial concepts in both Portuguese and English language.
The applicant must have strong communication and the grip over English and Portuguese languages. Apart from that the applicant also have
Demonstrate that you got a problem-solving mindset and not a reactive approach but rather a proactive approach to get to the solution in time and address customer needs.
Make sure to talk and collaborate with your colleagues to make sure the process is smooth and customers are being provided world-class service.

Requirements

You are a great fit for this job if you have:

Strong communication and verbal skills in the aforementioned languages, Portuguese and English, and fluency in both languages is also required.
The applicant must have a flexible and adaptable work style and the ability to work in a 6×1 schedule, six days of work with 1 day off.
Ability to work for 6 hours but shifts might vary. You will be working at night as well.
Calm and collected personality and ability to work under pressure.
A committed personality to learn and grow your own self within the working environment along with a willingness to receive constructive feedback.
Strong team player
Energetic and willing to make a difference in this field with your work and time. Passionate to provide something to the company.
Experience is required in this field, the applicant with the experience in banking or finance is preferred, but its not mandatory.

Why Choose Wise?

Be part of a global company at the forefront of financial technology.
Make a positive impact by helping people save money and manage their finances internationally.
Work in a dynamic and collaborative environment where your ideas are valued.
Enjoy a comprehensive benefits package (details available upon request).
Join a diverse and inclusive team that celebrates its differences.

Note: Make sure to submit your CV and cover letter in English language for this job.

If you are passionate about this job and ready to be a customer-centric individual this is a great opportunity to help people worldwide with your fluency in both Portuguese and English languages.

Additional Information

This position is located in São Paulo, Brazil. The position is hybrid means it’s changing and not fully remote. The applicant must be able to relocate or commute to the Wise office where he/she will work.
Wise loves to provide equal opportunities to all the genders and likes to have diversity in their company. You will not face any discrimination at WISE on the basis of gender, your nation or religion, age, marital status or veteran status, disability status and color.

How to Apply

WISE is offering this job; the application method is explained on their contact channels. Make sure to submit your CV with correct and useful information.

DISCLAIMER

This advertisement is for informational purposes only and does not guarantee an offer of employment.
While we strive to provide accurate information, please refer to the official employer website for the most up-to-date job description and application details.

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